Legal Policies | CreativeModuleLab

Privacy Policy

Effective Date: September 1, 2026

1. Introduction

CreativeModuleLab ("we," "us," or "our") operates the website creativemodulelab.com and provides creative development services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any capacity.

We are registered at 95628 444 ASH ST, Chico, United States, and can be reached at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

Identifiers: Name, email address, phone number, company name, and postal address provided through our contact forms.
Commercial Information: Records of services inquired about, project budgets, and transaction histories.
Internet Activity: Browser type, operating system, IP address, pages visited, time spent on pages, and referral URLs collected via standard web analytics.
Communications: Records of correspondence you send to us, including emails, form submissions, and support requests.

3. How We Use Your Information

We use personal information for the following purposes:

To respond to your inquiries and provide project proposals.
To deliver and manage the creative development services you engage us for.
To send transactional emails related to your project, including invoices and deliverable updates.
To improve our website functionality, user experience, and service offerings.
To comply with applicable legal obligations and enforce our agreements.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our website and delivering services (e.g., hosting providers, payment processors), bound by contractual obligations to protect your data.
When required by law, regulation, or valid legal process.
To protect the rights, property, or safety of CreativeModuleLab, our clients, or the public.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. These include encrypted data transmission (TLS/SSL), access-controlled databases, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 24 months. Project-related data is retained for the duration of the engagement plus 3 years for legal and accounting purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your personal information.
Object to or restrict processing of your data.
Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

Our website uses functional cookies to enhance your browsing experience and analyze site traffic. We do not use third-party advertising cookies. You may control cookie preferences through your browser settings. For full details, see our Cookie Policy below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy, contact:
CreativeModuleLab
95628 444 ASH ST, Chico, United States
Email: [email protected]
Phone: +1 (530) 321-2133

Terms of Service

Effective Date: September 1, 2026

1. Agreement to Terms

By accessing or using the website creativemodulelab.com and the services provided by CreativeModuleLab ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use our website or services.

CreativeModuleLab is registered at 95628 444 ASH ST, Chico, United States. Contact: [email protected].

2. Services

CreativeModuleLab provides creative development services including, but not limited to: interactive web application development, experimental art direction, CRM pipeline integration, e-commerce conversion architecture, progressive web app development, and real-time collaboration tool development.

All service scopes, deliverables, timelines, and pricing are defined in individual Statements of Work (SOW) or project proposals issued prior to engagement.

3. Intellectual Property

Upon full payment of all agreed invoices, CreativeModuleLab assigns all worldwide intellectual property rights in the client-specific deliverables — including source code, design assets, design tokens, and documentation — directly to the Client. CreativeModuleLab retains the right to display anonymized case studies and portfolio excerpts unless explicitly restricted in writing.

4. Payment Terms

Payment terms are defined in each project's SOW. Unless otherwise stated:

A 50% deposit is required before work begins.
The remaining 50% is due upon delivery of final deliverables.
Invoices are payable within 14 days of issuance.
Late payments incur a 1.5% monthly interest charge on the outstanding balance.

5. Project Scope & Changes

Any work outside the agreed SOW scope constitutes a change request. Change requests may require additional time and investment, which will be communicated and approved in writing before execution.

6. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the engagement. This includes business strategies, technical specifications, pricing, and any proprietary data shared in the course of project delivery.

7. Limitation of Liability

To the maximum extent permitted by law, CreativeModuleLab's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

8. Warranties

We warrant that all services will be performed in a professional and workmanlike manner consistent with industry standards. All deliverables will conform to the specifications defined in the applicable SOW. This warranty expires 30 days after final delivery unless an extended maintenance agreement is in place.

9. Termination

Either party may terminate an engagement with 14 days' written notice. In the event of termination, the Client is responsible for payment of all work completed up to the termination date. Prepaid fees for undelivered work will be refunded within 30 days.

10. Governing Law

These Terms are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts of Butte County, California.

11. Modifications

We reserve the right to modify these Terms at any time. Changes take effect upon posting to this page. Continued use of our services after changes constitutes acceptance.

12. Contact

Questions about these Terms? Contact:
CreativeModuleLab
95628 444 ASH ST, Chico, United States
Email: [email protected]
Phone: +1 (530) 321-2133

Cookie Policy

Effective Date: September 1, 2026

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites recognize your browser, remember preferences, and improve your experience.

2. How We Use Cookies

CreativeModuleLab uses only essential and functional cookies. We do not use advertising, tracking, or third-party marketing cookies. Our cookies serve the following purposes:

Session Management: Maintaining your browsing session as you navigate our website.
Preference Storage: Remembering your cookie consent choice via localStorage so you are not prompted repeatedly.
Analytics (Internal): Collecting anonymized usage data to understand how visitors interact with our pages, helping us improve content and performance.

3. Third-Party Cookies

We may use Google Analytics for internal website analytics. Google Analytics collects anonymized data about website usage. Google's privacy policy governs the use of this data: https://policies.google.com/privacy.

We do not use Facebook Pixel, advertising tags, or any other third-party tracking technologies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually.
Block third-party cookies.
Block cookies from particular sites.
Block all cookies.
Delete all cookies when you close your browser.

Note: Disabling essential cookies may affect website functionality.

5. LocalStorage

We use browser localStorage to persist your cookie consent preference. This data is stored entirely on your device and is never transmitted to our servers. You can clear localStorage through your browser's developer tools or settings.

6. Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable regulations. The updated policy will be posted on this page with a revised effective date.

7. Contact

For questions about our cookie practices:
CreativeModuleLab
95628 444 ASH ST, Chico, United States
Email: [email protected]
Phone: +1 (530) 321-2133

Refund Policy

Effective Date: September 1, 2026

1. Overview

CreativeModuleLab is committed to delivering high-quality creative development services. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased through our website or directly via project agreements.

CreativeModuleLab is registered at 95628 444 ASH ST, Chico, United States. Contact: [email protected].

2. Deposit Refunds

If you cancel a project before work has commenced, your initial 50% deposit will be refunded in full within 14 business days. If work has already begun, the deposit is non-refundable, and you will be invoiced for the percentage of work completed up to the cancellation date.

3. Completed Deliverables

Once final deliverables have been delivered and accepted, fees for completed work are non-refundable. Deliverables are considered accepted if:

The Client provides written approval of the deliverables.
The Client uses the deliverables in a production environment.
More than 7 business days have passed since delivery without written objection.

4. Defective Deliverables

If delivered work materially deviates from the specifications defined in the applicable SOW, and the deviation is reported within 14 days of delivery, we will either:

Correct the deviation at no additional cost within a reasonable timeframe, or
Issue a partial or full refund for the affected deliverable, at our discretion.

5. Maintenance & Retainer Refunds

Monthly maintenance and retainer agreements may be cancelled with 30 days' written notice. The current billing period is non-refundable. No pro-rata refunds are issued for partial months.

6. Payment Disputes

If you believe you have been incorrectly charged, contact us at [email protected] within 30 days of the charge. We will investigate and respond within 5 business days. Disputes filed with your payment provider without first contacting us may delay resolution.

7. How to Request a Refund

To request a refund, email [email protected] with:

Your full name and company name.
The invoice number or project reference.
A description of the reason for the refund request.
Any supporting documentation (e.g., screenshots of defects).

8. Processing Time

Approved refunds are processed within 14 business days and returned to the original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.

9. Contact

Questions about this Refund Policy? Contact:
CreativeModuleLab
95628 444 ASH ST, Chico, United States
Email: [email protected]
Phone: +1 (530) 321-2133